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Actuaries forging non-traditional career paths.

Actuaries Forging Non-Traditional Career Paths – Part 1

October 5, 2017 Insurance Topics 0

My latest Actuarial Review article profiles property-casualty actuaries forging non-traditional career paths. To write the article, I went through a…Read More

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Claim prevention tips can improve customer experience and prevent losses.

Claim Prevention Tips Can Upgrade Customer Experience and Mitigate Losses

Claim prevention tips give personal lines insurers ample opportunities to upgrade customer experience and mitigate losses. Catastrophic (CAT) events such…Read More

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Encouraging private carriers to offer flood insurance requires vision.

Flood Insurance Requires Vision by Congress

July 12, 2017 Insurance Topics 2

Creating a public/private partnership for flood insurance requires vision by Congress. That’s my conclusion after writing my latest Actuarial Review…Read More

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Claim closure should enhance customer experience and an insurer's brand.

Claim Closure Can Enhance Customer Experience, Branding

Claim closure can set a positive tone that bolsters overall customer experience and an insurer’s brand. How insurance companies finish…Read More

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Appointment reminders are a customer experience enhancing opportunity.

Sending Omnichannel Appointment Reminders Offers Multifold Benefits

Sending omnichannel appointment reminders can help personal lines insurers save money, encourage efficiency and improve customer experience. Using omnichannel tools…Read More

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The First Notice of Loss is a critical customer experience opportunity.

Deploying the First Notice of Loss as a Customer Experience Opportunity

The First Notice of Loss is more than a critical part of the claims process. It’s an opportunity to improve…Read More

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Write Successful Marketing Content

To Write Successful Marketing Content, Think Like A Journalist

To write successful marketing content, think like a journalist. This approach certainly works for my clients and my company. The…Read More

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SPLICESoftware

The Difference Between Customer Service and Customer Experience

What’s the difference between customer service and customer experience for personal lines insurers? I tackle that question in a blog…Read More

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There are many new developments in cyber insurance.

New Developments in Cyber Insurance Address Growing Needs

May 17, 2017 Insurance Topics 1

Before the WannaCry worm began disrupting institutions all over the world last week, cyber insurers have been preparing for the…Read More

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Writing long content requires vision, organization and focus.

The Art and Necessity of Writing Long Content

Writing long content, such as feature articles, reports and studies, may be a dying art. While minimalist web designs require…Read More

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