Deploying the First Notice of Loss as a Customer Experience Opportunity
The First Notice of Loss is more than a critical part of the claims process. It’s an opportunity to improve customer experience. I explain why in a blog I wrote for one of my clients, the award-winning SPLICE Software. The blog demonstrates why the First Notice of Loss gives insurance companies the chance to begin effective communication, which is a critical part of building positive customer experiences. I hope you will check it out!