Posts In: homeowners insurance

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Claim prevention tips can improve customer experience and prevent losses.

Claim Prevention Tips Can Upgrade Customer Experience and Mitigate Losses

Claim prevention tips give personal lines insurers ample opportunities to upgrade customer experience and mitigate losses. Catastrophic (CAT) events such…Read More

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Encouraging private carriers to offer flood insurance requires vision.

Flood Insurance Requires Vision by Congress

July 12, 2017 Insurance Topics 0

Creating a public/private partnership for flood insurance requires vision by Congress. That’s my conclusion after writing my latest Actuarial Review…Read More

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Appointment reminders are a customer experience enhancing opportunity.

Sending Omnichannel Appointment Reminders Offers Multifold Benefits

Sending omnichannel appointment reminders can help personal lines insurers save money, encourage efficiency and improve customer experience. Using omnichannel tools…Read More

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The Difference Between Customer Service and Customer Experience

What’s the difference between customer service and customer experience for personal lines insurers? I tackle that question in a blog…Read More

Staying Afloat: Flood Insurance Is A Taxpayer Burden

July 1, 2013 Insurance Topics 3

The National Flood Insurance Program (NFIP) is in debt. About $24 billion in debt to be exact. It’s part of…Read More