The Difference Between Customer Service and Customer Experience
What’s the difference between customer service and customer experience for personal lines insurers? I tackle that question in a blog…Read More
Posts In: Insurance Topics
New Developments in Cyber Insurance Address Growing Needs
Before the WannaCry worm began disrupting institutions all over the world last week, cyber insurers have been preparing for the…Read More
Dr. Thomas Parry, Integrated Benefits Visionary, Retires
Dr. Thomas Parry, integrated benefits visionary and president of the Integrated Benefits Institute (IBI), will be retiring on April 1. IBI’s new…Read More
Trump Calls Dodd-Frank Act a Disaster
President Donald J. Trump called the Dodd-Frank Act a disaster, according to an article published at cnn.com yesterday. He pledges…Read More
Will Trump Help Eliminate The Dodd-Frank Act’s Insurance Provisions?
Changing the Affordable Care Act is a top priority for President Donald J. Trump. Lobbyists that represent property-casualty insurance companies…Read More
Adopting Predictive Models New to Property-Casualty Insurance
Actuaries are finding predictive models new to property-casualty insurance and discovering new applications for traditional analytics such as Generalized Linear…Read More
Data Gold Boosts Property-Casualty Predictive Modeling Potential
Thanks to the growth of available information, actuaries are on a quest for data gold to boost property-casualty predictive modeling…Read More
Personal Auto Pricing Since Great Recession
Many changes have taken place since the Great Recession, forever altering the personal automobile insurance pricing cycle. My latest Actuarial…Read More
Facing the Insurance Quality Content Dilemma – Part 2
Quality insurance content is the foundation for reaching potential markets. Last week, I wrote about the choice insurance marketing and…Read More
Facing the Insurance Quality Content Dilemma (Part 1)
Effective insurance marketing and public relations efforts, including inbound marketing and search engine optimization depends on hiring professionals who understand…Read More