The Difference Between Customer Service and Customer Experience

May 18, 2017 Communications/Marketing, Insurance Communications/Marketing, Insurance Topics 0
image_pdfimage_print

 

SPLICESoftware

What’s the difference between customer service and customer experience for personal lines insurers?
I tackle that question in a blog for one of my clients, the award-winning SPLICE Software. The fact-based blog includes research that demonstrates why customer service and customer experience is different — and why it matters. I hope you will check it out.